Returns Policy

Our Policy

We stand behind every pair we sell. All sneakers are 100% authentic and inspected before shipping. We do not accept returns or exchanges for change of mind.

Eligible Exchanges

• –We accept exchange requests within 7 days of receiving your order if:
• –You received the wrong item (wrong model, colorway, or size).
• –The item has a verified manufacturing defect.
• –The size sent differs from what was ordered.

Conditions

Items must be unworn with no signs of use, in original packaging with all accessories and tags intact. Worn or used items cannot be exchanged.

How to Request

Message us on Facebook or Instagram within 7 days of receipt. Include your order number, clear photos of the issue, and your preferred resolution. We will review and respond within 48 hours.

Return Shipping

If the exchange is due to our error, we cover the return shipping cost. If the request does not meet our criteria, the shipping cost is borne by the buyer.

Refund Policy

When a return or exchange request is approved for a refund instead of a replacement, here's how it works.

Refund Method

• –GCash — refunded back to the GCash account used for payment.
• –Maya — refunded back to the Maya account used for payment.
• –Bank Transfer — refunded back to the originating bank account.
• –Cash on Delivery (COD) — issued as store credit, redeemable on a future order (valid for 30 days from issuance).

Refund Timeline

Approved refunds are processed within 3–5 business days of approval.

How to Request a Refund

Follow the same process as above: message us on Facebook or Instagram within 7 days of receipt with your order number, photos of the issue, and your preferred resolution. If a refund is the agreed resolution, we'll confirm the method and timeline once your request is approved.

Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Act of the Philippines (RA 7394) or the Civil Code of the Philippines.

Last updated: October 2026